FULL-SERVICE DESIGN PROCESS
1. Discovery Phone Call
We’ll first have a discovery phone call that that includes a preset list of questions. These questions let us assess your project's scope, budget, design style, lifestyle needs, and project time frame.
2. Initial Consultation
All projects start the same way: a two-hour initial consultation. Payment for the consultation is due prior to the consultation. This consultation is a working session where we provide you with design advice and recommendations. Since we have already gathered information about your project, we are able to deliver tremendous value during our very first meeting.
3. Scope & Contract Walkthrough
We’ll have a second complimentary meeting to discuss and finalize your project’s scope of work. We’ll also walk through the letter of agreement to ensure we are all on the same page and to answer any questions you have. We can then sign the letter of agreement together in person.
4. Design Services Payment
Based on the scope of the project, we’ll determine the design services flat fee. The first half of this flat fee is due upon signature of the letter of agreement. This payment is applied to the design services needed to prepare the design presentation (see steps 5 to 7 for details).
5. Project Portal Creation
We’ll set you up with your own project portal that we’ll use throughout your project. This portal will keep everyone organized. Your meeting notes, contract, before photos, estimates, deliverables, and all proposed products will be visible in this portal.
6. Measurements & Before Photos
We will return to your home for room measurements for all in-scope rooms. These measurements are used to create layouts to determine minimum and maximum furniture sizes and furniture positioning in each room.
7. Product Sourcing & Design Concept Preparation
We'll then determine color schemes, source furniture, fabric, and fixtures, and work with trusted tradespeople to gather quotes for your project. This process involves traveling to local vendors, gathering samples, and researching products online. We have an extensive network of furniture, custom drapery, lighting, artwork, and accessory sources who work only with the design industry. This network lets us create unique designs for you that can’t be found in retail stores.
8. Design Concept Presentation
We'll meet at your home again with all decision makers present to review your detailed design concept. The design concept may include a furniture layout, a design presentation with furniture, lighting, and area rugs, fabric samples for custom drapery and other upholstered products, paint and/or wallpaper swatches, and hard surface samples for flooring, counters, etc.
The second half of the design services flat fee will be due at the Design Presentation. This payment covers the purchase order creation, purchasing, payment, product tracking, shipping coordination, receiver coordination, product inspection, claim filing, return handling, and white glove delivery coordination aspects of the project.
9. Product Procurement & Product Management
After the design concept is finalized, you will approve all products via your project portal, and we will invoice you for all products. After we receive payment, we'll order all products, track the progress of the orders, and determine delivery dates for custom items.
Product procurement and tracking can take weeks to months to complete, depending on lead times for custom upholstery, window treatments, and furniture. During this time, you will receive regular project status communication from us, so you will always know the state of your project.
10. Order Receipt & Inspection
Our receivership warehouse receives all products, inspects them for damage, and stores them for future installation. The receivers report any damages to Eclectic Interiors. In the event of damages, we submit claims for the damaged item, coordinate repairs, and reorder when necessary.
11. Installation Day & Walkthrough
After all items are received, inspected, and approved at the receiver, we will arrange a day for our white-glove delivery team to deliver your furniture.
Our installation team will install all artwork, mirrors, and window coverings. Eclectic Interiors will be present to supervise all deliveries and installations, and we will style all rooms with any purchased accessories, lamps, etc. We'll walk you through all new products to discuss care and warranty information. We'll also take some initial "after" photos of the space.
12. Professional Photography
We'll often request for a professional photographer to come and photograph the space for inclusion in our design portfolio. We will be present during the photography session. The photography session is complimentary and will be scheduled at your convenience.